Candles FAQ

We've put together a simple guide to some of the common questions people ask about their candles. Some of these issues are related to storage or production of the candle, and do not reflect flaws.

  • My candle seems to be sweating?

    • Soy wax will sometimes release excess oil, especially during significant temperature changes. Often during shipping this will occur. This will not affect the candle in any way and will usually not return after the first burn. It is a sign of a highly scented candle.

  • My candle has a “frosty” appearance on the side/top of the jar...

    • Frosting is a natural characteristic of soy wax produced by a process called crystallization which is common to soy wax. Sometimes called “blooming” it has no effect on the candle burn. To minimize this, keep your candle out of direct sunlight and fluorescent lights. Some customers use this characteristic as proof of a 100% soy wax candle.

  • Why did my candle not burn all the way across the container?

    • Soy wax has a burn pool memory, therefore you must burn the candle the first time long enough to melt the whole top of the candle. A rule of thumb is that you should burn the candle one hour for each inch of diameter. For example a 4” candle jar would mean a 4 hour burn initially. If you don’t do this, the second burn pool will only be as large as the first one.

  • My candle is smoking and has a wild flame...

    • Generally this is caused by the wick being too long or excess air flow around the candle. Trim the wick to ¼” and make sure the candle is out of drafty areas. A properly trimmed wick will generate very little soot.

  • My candle doesn’t have a smooth top like I’m used to...

    • Our candles are hand poured so creating a mass produced smooth finish is not always possible, but the candle will perform just fine. We produce our candles one at a time making sure that each one gets the proper attention to quality.